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Welcome to Asa Essence Herbal Apothecary!

Nature's Medicine, For All.

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Welcome to the Asa Essence Herbal Apothecary FAQ Page!

We understand you may have questions about our herbal remedies and your journey towards holistic health. We're here to guide you every step of the way. Browse through our frequently asked questions to find the answers you seek.

General questions:

  • What is the difference between an herbal apothecary and a pharmacy?

An herbal apothecary focuses on natural remedies derived from plants, while pharmacies primarily offer conventional, often synthetic medications. While both aim to improve health, apothecaries prioritize natural approaches and holistic well-being.

  • How do I know your herbs are high quality?

We source our herbs ethically and sustainably, from local organic farms and reputable wildcrafters. We prioritize potency and freshness, ensuring you receive the best nature has to offer.

  • Do your products have side effects?

While natural, herbs can still interact with other medications or have specific contraindications. Always consult your doctor before starting any new herbal regimen, especially if pregnant, breastfeeding, or on medication.

  • Do you offer consultations?


Prescheduled Private Phone & Zoom consultations are available with herbalist and Master's Level Professional Counselor, Elisha Austin

She can discuss your specific needs, recommend personalized herbal solutions, and provide person centered life coaching and counseling. Book a consultation session by contacting us through our website by clicking "Contact Us" and "Book a Consultation" or calling 980-210-4885. You will then be sent a Confidential Client Questionnaire. The Questionnaire needs to be completed and received prior to the private phone or Zoom consultation.Consultations start at $80 per hour and can include lab blood work review for an additional charge. (Subsequent 30 min: $40)

*A sliding scale is available for people who are on a limited income.

Products and usage:

  • What is the difference between taking capsules vs. tinctures?

Capsules: Convenient and discreet, capsules offer precise dosages of powdered herbs. They're ideal for individuals who prefer not to taste herbs. They're also easy to swallow and take on the go, but they may take longer for the body to absorb the active ingredients.

Tinctures: Concentrated extracts of herbs in a liquid base, often alcohol or glycerin. They act faster than capsules due to quicker absorption but may have a stronger taste.

Ultimately, the best choice depends on your individual preferences and needs. We can help you find the right form of an herb based on your goals and health concerns.

  • How should I store my herbal remedies?

Keep them in a cool, dark, and dry place, away from direct sunlight and heat. Most products should be stored in their original containers for optimal shelf life.

  • What is the recommended dosage for your products?

Always follow the dosage instructions on the product label. If unsure, consult a healthcare professional or our herbalists. 

  • How do I know which product is right for me?

We encourage you to explore our website and product descriptions. If you still cannot find what you are looking for after exploring our website, you can also contact us for personalized recommendations based on your specific needs and health concerns.

  • Are your herbs organic?

We prioritize using organic and ethically sourced herbs whenever possible. However, some herbs are not readily available organically, so we may use conventionally grown herbs in certain cases. We believe in supporting sustainable practices and ensuring the highest quality ingredients for our customers. We will always clearly label our products to indicate their organic status.

Shipping and returns:

  • How much is shipping?

Shipping costs vary depending on your location and order size. Refer to our shipping page for estimated costs and timelines.

  • How long does it take to receive my order?

We ship orders within 1-3 business days of receipt. Depending on your location and chosen shipping method, your order should arrive within 2-5 business days.

  • Do you offer international shipping?

Yes, we ship to most countries. Contact us for international shipping rates and customs regulations.

  • What is your return policy?

We want you to be happy with your purchase, however our remedies are handcrafted to order and cannot be returned once opened. If you're not satisfied, contact us immediately so that we can help rectify the situation for you. Visit our returns page for detailed instructions.

  • What if my order is damaged or incorrect?

We take great care in packaging our products, but mistakes can happen. If your order arrives damaged or is incorrect, please contact us immediately and we will be happy to resolve the issue.

Additional Information:

  • Do you offer discounts?

We occasionally offer discounts and promotions. You can sign up for our newsletter or follow us on social media to stay up-to-date on our latest offers.

  • Where can I learn more about herbal remedies?

We have a wealth of information available on our website, including blog posts, articles, and resources. We also encourage you to consult with a qualified herbalist or other healthcare professional for personalized guidance.


We hope this FAQ page answers your initial questions. If you have any further inquiries, please don't hesitate to contact us! We're always happy to help you navigate the world of natural wellness.

Contact information:

Website: Email: Phone: 980-210-4885

We believe in the power of herbs and look forward to supporting you on your journey towards vibrant health and well-being!


As a family owned and operated company, we stand behind our products and our service.


If you have a problem with our products, please let us know so that we can try to resolve it.


We value traditional customer service. Your satisfaction is important to us.